Anand Mahindra: In a heartening move toward customer satisfaction and inclusivity, Anand Mahindra, the renowned Indian auto giant, recently addressed a candid complaint from a young customer in a video posted on his official Twitter handle. The video featured a child expressing dissatisfaction with the hospitality in Mahindra car showrooms. This prompted Anand Mahindra to call for a change in the approach toward younger customers.
Anand Mahindra Shares Video
The video, shared by Mahindra himself, showcased a child articulating his concerns about the perceived lack of hospitality in Mahindra showrooms. Anand Mahindra, known for his proactive engagement on social media, responded promptly to the young customer’s critique. Rather than dismissing the complaint, he acknowledged the child’s perspective and expressed a commitment to addressing the issue.
Apologizing for the lack of hospitality in the showroom, Anand Mahindra wrote “You’re absolutely right, Vikas. Today, the voices & opinions of children are hugely influencing which car a family chooses to buy. And Advik is also right, we don’t do enough to give importance to children at the showrooms. I know our team is going to be inspired to act on Advik’s suggestion!”
Mahindra Tooks a Step Forward
In his tweet, Anand Mahindra urged his partner showrooms to show equal hospitality to children as they do to elder customers. This public acknowledgement of the importance of customer experience, regardless of age, reflects Mahindra’s dedication to fostering a customer-centric culture within his automotive business.
Anand Mahindra’s response to a child’s critique of hospitality in the Mahindra showroom reflects a customer-centric mindset of the Indian auto giant. By advocating for equal hospitality for all customers, irrespective of age. Mahindra aims to create a positive and inclusive showroom experience, setting a commendable example for the industry at large.
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