Instant messaging platform, WhattsApp reported that in November, it blocked 37.16 lakh accounts in India, which is 60% more accounts than it had banned in the month before.
WhattsApp blocks 37.16 lakh accounts in India, 60 Per Cent More Than October
9.9 lakh of the 9.9 lakh banned WhatsApp accounts in India were blocked proactively before being reported by users. 23.24 lakh accounts in the country were blocked by WhatsApp in October, including 8.11 lakh accounts that were actively blocked.
“3,716,000 WhatsApp accounts were blocked between November 1, 2022, and November 30, 2022. Before any user complaints were received, 990,000 of these accounts were proactively banned. A +91 phone number can be used to identify an Indian account “According to WhatsApp’s India Monthly Report for November, which was released in accordance with the Information Technology Rules 2021.
Large digital platforms (with more than 50 lakh users) are required by the stricter IT regulations, which went into effect last year, to produce compliance reports each month that include information about complaints received and actions taken.
Big Social Media Firms draw flak over hate speech, misinformation and fake news circulating
Big social media firms have faced criticism in the past for the fake news, hate speech, and disinformation that circulated on their platforms. Concerns about digital platforms acting arbitrarily in removing information and “de-platforming” people have often been raised by some sectors.
Last Monday, the government unveiled regulations for establishing a grievance appeal process against the arbitrary content moderation, inaction, or takedown choices of major tech firms.
In comparison to October, WhatsApp received more user requests to ban accounts in November.
Users complained to it 946 times in November, and 830 of those complaints resulted in account bans. It only affected 73 accounts.
Except in situations when a complaint is regarded to be a duplicate of an earlier ticket, WhatsApp said it replies to every complaint received.
As per study, an account is “actioned” when it is banned or when one that has already been suspended gets reinstated as a result of a complaint.
According to the research, WhatsApp employs tools and resources to stop harmful behaviour on the network in addition to listening to and taking action on user concerns through the grievance channel.
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