The prestigious All India Institute of Medical Sciences (AIIMS) in Delhi might be the subject of a ransomware attack, according to the hospital. Since the servers started functioning up at around 7 am in the morning, the entire hospital has been operating manually.
Doctors and patients complained of the facility being down post which it was found that there was a ransomware attack.
“Today the server for the National Informatics Centre’s eHospital being used at AIIMS New Delhi was down due to which outpatient and inpatient digital hospital services including smart lab, billing, report generation, appointment system etc, have been affected. All these services are running on manual mode currently,” the statement said.
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“The National Informatics Centre (NIC) team working at AIIMS has informed that this may be a ransomware attack which is being reported to and will be investigated by appropriate law enforcement authorities,” it added.
Server offline since Wednesday morning
The AIIMS-Delhi medical staff claims that the hospital’s server has been offline since Wednesday morning at 7am.
“The registration process is being handled manually, which is causing a delay and resulting in long queues. Patients who do not have a unique health ID are facing problems,” said a doctor at the hospital who did not wish to be named.
Due to server issues on Wednesday, several patients and their relatives posted pictures and videos of the mayhem on social media.
“Trying to book an appointment at AIIMS via their website since morning and the page constantly is flashing an error,” Medhavi Gupta tweeted
Another user, Harry Gail tweeted, “…My brother has an OPD appointment on December 6, 2022. I am not able to cancel or reschedule appointment from the site…”
The AIIMS main hospital casualty dashboard, a recently piloted internal dashboard, shows the status of the emergency beds and the number of patients waiting for admissions on those beds in real time. In addition, the status of MRIs and CT scans will be shown. The hospital is attempting to incorporate this technology into every part of operation, including appointment scheduling, tracking appointment progress, sample scheduling, collecting, etc.
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