BYJU: The National Commission for the Protection of Child Rights (NCPCR) has summoned BYJU CEO Byju Raveendran, requesting that he appear in person on December 23 for alleged hard selling and mis-selling of its courses to students.
The Commission took action in response to a news report alleging that BYJU’s sales team was engaging in unethical behaviour in order to entice parents to purchase their courses for their children.
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The sales team engaged in unethical behaviour.
“As the Commission has come across a news article wherein it has been pointed in jeopardy,” the NCPCR said in a statement.
The Commission also stated that the news report alleged that BYJU’s has been actively duping customers into entering into loan-based agreements for courses that may not be refunded if customers so desired, according to the statement.
According to the article, the ed-tech platform has received numerous complaints from parents but has done nothing to address them, according to the child rights panel.
It stated, “Under Section 14 of CPCR Act,2005, the Commission has all the powers of a Civil Court trying a suit under the Civil Procedure Code, 1908 and particular, in respect of the following matters- (a) summoning and enforcing the attendance of any person and examining him on oath; (b) discovery and production of any document; (c) receiving evidence on affidavits; (d) requisitioning any public record or copy thereof from any court or office; and (e) issuing commissions for the examination of witnesses or documents.”
The NCPCR requested that Raveendran appear in person, along with the relevant details, to explain the discrepancies.
Raveendran has been summoned to appear in court on December 23
It said, “The Commission is in observance that indulging into malpractices to lure the parents/children into entering loan-based agreements and then causing exploitation is against the welfare of children and in pursuance of the functions and powers under Section 13 and 14 of CPCR Act, 2005, the Commission requires you to appear in person before it along with the details of all the courses run by BYJU’S for children, the structure of these courses and the fee details, the number of students currently enrolled in each course, the refund policy of BYJU’S, the legal documents regarding the recognition of BYJU’S as a valid ed-tech company and all other relevant documents regarding the claims made in the news report at 1400 hours on 23.12.2022 to explain the discrepancies in relation to the said matter.”
It said that if Raveendran fails to comply with the order without a lawful excuse, he “will be subjected to the consequences of the non-attendance as provided in Rule 10 and Rule l2 of Order XVI of the Code of Civil Procedure, 1908.”
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