Surrounded by allegations of unfairly selling expensive courses, Byjus has now started damage control. The company has given a statement that now it will not sell tuition courses to the children of families coming in the low income group. According to the company, to see whether the family is in a position to pay the tuition fees or take a loan for it, the financial condition of the family will be checked first and such courses will not be offered to families with an income of less than Rs 25,000.
Recently, NCPCR had sent a notice to the company asking it to respond to the allegations that BYJU’S is selling expensive courses by adopting wrong methods and due to which children are being mentally abused. The company has denied these allegations and has decided to base the sale of the course on family income to avoid controversies.
There have been allegations against the company that it is wrongly selling expensive courses to the people, for which it is doing it on loan agreement with the people. Due to which people are going beyond their capacity and buying the course.
However, if the course does not turn out as per their wish, the company is creating a problem in refund, which is affecting the children badly. However, in its statement submitted to the NCPCR on Friday, Byju’s said it settles 98.5 per cent of refund requests from its customers within 48 hours. Byju’s has defended itself against allegations of misselling, saying that it does not order or encourage its sales staff and managers to pursue customers who are not interested in its products or are unable to pay. Byju’s said that Byju’s strongly denies the allegation that it has bought student databases. We clearly say that we have never bought any database.
The company is mired in controversies
The company is embroiled in many controversies ranging from wrong selling of expensive products to layoffs in the name of cost reduction in the company. In all these cases, from state governments to NCPCR, the company has been asked to clear its position. Byju’s loss for the financial year ending March 31, 2021 has increased 19 times to Rs 4,588 crore. Now the company has planned to become profitable by March next year. For this, in October, the company has put forward a plan to reduce costs, in which it has been said to lay off 2,500 employees.
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