Chairman of Economic Advisory Council to the Prime Minister (EAC-PM) Bibek Debroy is peeved because of the experience he had to face with Air India and has shared his grievance on the Twitter. He has complained that Air India was far “better before privatization”.
He toot to Twitter and stated that he was fed up with Air India after the flight AI 687 (Del-Mum) was delayed. In response Air India has stated that flight was delayed due to operational reasons.
Debroy stated,
“Fed up with Air India. Booked on AI 687 to Delhi. Scheduled time of departure 16.35. ETD keeps changing. Now 19.00. No information even now. It was better before privatisation…,”
Debroy also stated that he will never take Air India in the foreseeable future and remarked that more planes being ordered by Air India doesent improve service.
“Mumbai-Delhi AI 687 Has been hell, not heaven. For four hours at the gate, More delays at this rate, Customer service with a dose of leaven. @airindiain,”
Air India has clarified and responded to the grievance of Debroy and stated that plane has been delayed due to operational reasons and it will depart at 2000 hours.
“Please be assured, our team is trying its best to assist all passengers”
Debroy, however was very agitated and stated that team is not assisting any passenger.
He Tweeted,
“Do you want me to tweet a video of angry passengers? If they want to assist, I suggest tea/coffee to passengers waiting for 4 hours now. And true information,”
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