Within hours of the airplane’s touchdown in the national capital, a crew member on the November 26 trip from New York to New Delhi alerted senior airline management, including CEO Campbell Wilson, of the incident of an intoxicated passenger peeing on a female co-passenger.
Air India Cabin shares reports incident to too official including its CEO
Emails obtained by Sources claim that the Air India cabin crew supervisor informed the head of the Inflight Service Department (IFSD), base operations in India, lead HR head of the IFSD, and head of the northern region of the IFSD and of complaints (customer care) on November 27 at around 1 pm via email.
Top Management of Air India earlier claimed they were not informed
Prior to this, top management at Air India has asserted that they were unaware of the occurrence until after the plane had arrived, which allowed the accused, Shankar Mishra, to leave without being apprehended or facing any consequences.
Air India Chairman and Managing Director (CMD) had constituted an internal committee
A passenger on board Flight AI-102 is alleged to have urinated on a female passenger, which was reported to airline officials shortly after landing. According to Air India Chairman and Managing Director (CMD) Campbell Wilson, the airline has formed an internal committee to investigate crew failures and address the deficiencies that delayed prompt redress of the situation.
Also Read: Prez El-Sisi’s visit: Defence, cyber security in focus to boost India-Egypt ties
Brief Summary of incident & its acknowledgement
• The email with the “short description” of the incident was likewise acknowledged at 3.47 p.m. with a response of “Ok, Noted.”
• At 3:46 PM, one of the first emails sent following the phone conversations, which sources accessed, was also read and acknowledged by the recipients.
• At 7:46 p.m. on the same day, a thorough email trail comprised messages addressed to the chiefs of customer service, inflight services, and the ground handling division.
• Additionally, communications reveal that Wilson, who on the same evening received an email from the woman passenger’s son-in-law, forwarded the email to the head of customer care, drawing attention to the email he had received.
Incident not reported to DGCA was attributed airline’s crew
In business class on an Air India flight on November 26, 2017, a man named Shankar Mishra is accused of urinating on a 70-year-old woman co-passenger who was intoxicated. The incident was not reported to the Directorate General of Civil Aviation (DGCA), which was attributed to the airline crew’s delay in doing so.
Show-cause letters were written to the whole flight crew as well as the airline and its executives.
Testimony of the crew
According to one of the crew’s responses to the DGCA, cabin supervisor-1 called Neeta Khungar, the base manager in Delhi, and Mahipal Antil, the chief HR head of the IFSD.
According to this crew’s testimony, “upon landing, when the cabin supervisor-1 called Antil to learn how to handle the situation, he replied that it was not an event involving a “unruly passenger” and that the Captain was right to not upgrade the passenger to First class.”
The alleged offender (8C), according to one of the responses, was also said to have been sound asleep when two cabin crew approached him and enquired about the incident. “He was absolutely lost and had no memory of the episode. He claimed he had no memory of the incident but was willing to apologise to the woman without reservation “letter was read.
As per mail trail “He (S Mishra) claimed that he had a two-year-old daughter and the lady was like his mother and he could not think of doing anything like this. Later, the two passengers met near the R2 door (second door to the right) and discussed matters amongst themselves and reached their own financial compromise. Commander was informed of these developments of the passengers’ own mutual compromise and all developments from time to time as per protocol.”
The Directorate General of Civil Aviation took note of the situation and fined the airline 30 lakh rupees. The licence of the flight’s pilot-in-command has also been suspended for a term of three months by the aviation regulatory body.
In accordance with Rule 141 of the 1937 Aircraft Rules and any applicable DGCA Civil Aviation Requirements, the Pilot-In-license Command’s has been suspended for a period of three months, according to the DGCA’s statement. Additionally, the Director-in-Flight Services were fined $3,000,000 by the DGCA.
Also Read: ED arrests Congress leader in connection with Bengal teachers’ recruitment scam
Keep watching our YouTube Channel ‘DNP INDIA’. Also, please subscribe and follow us on FACEBOOK, INSTAGRAM, and TWITTER.
