Indian Railways: Indian Railways has made it easier for travelers to deal with the situation where someone else is using a reserved seat without authorization. In order to facilitate customer complaints and guarantee a pleasant travel experience, the railway authorities have put policies in place to deal with these kinds of problems.
How to Complain Online
Visit Railway Madad Website: Visit the Railway Madad website https://railmadad.indianrailways.gov.in/ to report unapproved passengers using your reserved seat.
Enter Complaint Details: To file a complaint, please include the required facts, including the train’s name, PNR number, and seat number.
Track Complaint Status: You can monitor the complaint’s status online once it has been filed to remain informed of its advancement.
Complaining Through Helpline Number
Dial Helpline Number: Passengers who are unable to register online can file a complaint by calling the railway helpdesk at 139.
Provide Details: Provide the customer service agent with pertinent train and seat information and clearly describe the situation.
Follow Up: Keep in contact with the railway authorities to guarantee that your grievance receives fast attention.
Online Complaint Channels
Through the use of these online and phone complaint channels, travelers can retrieve their reserved seats without having to engage in dispute or confrontation. The move by Indian Railways is indicative of the company’s dedication to improving the traveller experience and guaranteeing compliance with reservation laws, which will ultimately result in more seamless and comfortable train travel for all passengers.
