IRCTC: On Sunday, a passenger of the Indian Railways took to Twitter to complain about the poor quality of food served by the Indian Railway Catering and Tourism Corporation (IRCTC). Bhumika, a ‘homoeopathic doctor’ as written in her Twitter bio, tagged IRCTC’s handle and questioned why passengers were still being given ‘bad quality food’ after the fares were raised.
Passenger’s tweet goes viral
She shared a picture of the train food, which was a thali consisting of rice and two types of vegetables. In a subsequent tweet, she clarified that she did not mean to target the IRCTC staff and that she was offered a refund. The IRCTC responded to Bhumika’s tweet, although they addressed her as ‘sir’ and asked for her ticket details to take further action.
Taking to Twitter, she wrote, “Will you ever give such bad quality and taste to your own family and children?.” Expressing her disappointment and anger, she further wrote, “Have you ever tasted your own food, IRCTC? Will you ever give such bad quality and taste to your own family and children? It tastes like food for prisoners. Ticket prices are increasing day by day but you are providing same bad quality food to your customers.”
She later pointed that it was not for IRCTC staff. She wrote, “This post is not targeting any IRCTC train staff. It’s not the food staff fault. They are just doing their job by delivering us IRCTC food. The food staff members came to refund our money and it wasn’t their fault.”
Netizens react to the incident
However, this did not go well with many netizens. A user wrote, “”For 80rs you can(‘)t complain”. To which, she replied, “We can. It’s our rights. Ordered 2 items worth 90/- and 120/- and it was (the) worst.”
Another user tagged the IRCTC and wrote, “Where is all the customer money going when still there are dirty washroom and such low quality food. How can you even call this food. You should actually observe the reaction of every passenger eating this food. Street dogs eat better food than this.”
Passengers have frequently complained about the quality of food served on trains. Recently, a journalist shared a video on social media, showing the poor quality of food served on the Secunderabad-Visakhapatnam Vande Bharat Express, just a few weeks after the train’s launch.
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