RBI Ombudsman: Although handling banking problems might be annoying, the Reserve Bank of India (RBI) offers a formal process to assist you in getting your complaints met. The complaints against banks and other regulated companies are intended to be handled by the RBI Ombudsman Scheme. This is a detailed instruction explaining how to complain to the RBI Ombudsman.
Lodge a Complaint with Your Bank
It’s required to file a complaint with the relevant bank before contacting the RBI Ombudsman. You should contact the bank’s customer service department by email or in writing with your complaint. Make sure you save a copy of every email. Usually, the bank has 30 days to handle the problem.
Escalate to the RBI Ombudsman
You can take the matter further to the RBI Ombudsman if your bank does not address your concerns in a timely manner or if you are not happy with the outcome. Here’s how to go about it:
Visit the CMS Portal: Visit the Complaint Management System (CMS) portal of the RBI, https://cms.rbi.org.in/
Fill Out the Form: Fill out the online complaint form with your name, contact information, bank account information, and a description of the problem.
Submit Documents: Upload any supporting documentation, such as correspondence with the bank and transaction records, that pertains to your complaint.
Physical Complaint
Get the Form Here: As an alternative, you can get the complaint form from the RBI website by downloading it.
Complete the following form: Provide all relevant information, and affix copies of any supporting documentation.
Send in the Form: Complete the form and mail it to the RBI Ombudsman office closest to you. The official website of the RBI has the addresses.
Await Acknowledgment and Resolution
You will receive an acknowledgment from the Ombudsman office once you file your complaint. After reviewing the complaint, the Ombudsman may ask for more details if necessary. The Ombudsman typically responds to complaints within 30 days, while more complicated situations could require more time.
You can use the RBI Ombudsman Scheme to resolve your banking difficulties by following these procedures. By ensuring that your complaints are taken seriously and promptly and fairly addressed, this system improves accountability and trust in the banking industry.