Although credit cards are convenient, getting one without asking for one might cause unforeseen issues. Regulations have been put in place by the Reserve Bank of India (RBI) to shield customers against unsolicited credit cards. These regulations aid in preventing unforeseen debt and possible fraud.
Understanding the Risks of Unrequested Credit Cards
Unanticipated Debt
When a credit card arrives without your request, it can lead to unexpected financial burdens. Since you didn’t plan for this credit line, using it could result in unforeseen debt.
Fraudulent Use
If an unauthorized person gets hold of the unsolicited card, they might use it fraudulently. This can lead to significant financial loss and hassle for you.
Your Rights and Actions to Take
Don’t Activate the Card
Never input a PIN or OTP to activate a credit card that you did not apply for. Activating the card indicates that you agree to utilise the credit limit, which might result in unforeseen costs if it is obtained by someone else.
Contact the Card Issuer
Notifying the credit card issuer of the unsolicited card is essential. Determine if a bank or a non-banking financial company issued it (NBFC). The majority of issuers offer online platforms or toll-free phones specifically for these reports. To quickly resolve the matter, get in touch with their customer support.
Penalties for Issuers
Account Closure Requirement
If you report an unsolicited credit card, the issuer must close the account at no cost within seven business days. This ensures you won’t be liable for any charges associated with the card.
Potential Penalty
The RBI may impose penalties on issuers who violate these regulations. This serves as a deterrent against issuing unsolicited cards and protects consumer rights.
Keeping Documentation
Maintain Records
Always document your interactions with the card issuer. Written correspondence provides proof that you reported the unsolicited card and requested its closure. This can be vital if there are any disputes later.
Filing a Complaint
If the issuer doesn’t respond or if there are issues with the account closure, your records can support a complaint to the RBI Ombudsman.
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