Viral Video: In an unusual turn of events, passengers aboard an IndiGo flight from Goa to Delhi found themselves having dinner on the runway after enduring significant delays and an unexpected diversion. The incident, captured on video and widely shared on social media, unfolded as the flight, 6E2195, faced up to 18 hours of delays on January 14 before being redirected to Mumbai.
Dinner on the Tarmac
Passengers on the delayed Goa-Delhi flight were compelled to have their dinner on the tarmac, showcasing the frustration and inconvenience they experienced. The scheduled 9:15 am departure on Sunday turned into an evening ordeal, prompting passengers to resort to makeshift dining while awaiting updates from the airline.
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Social Media Reaction
The incident gained widespread attention after a video surfaced on social media, with users expressing their discontent. Comparisons to other airlines, such as SpiceJet, were drawn. IndiGo faced criticism for the prolonged delay and subsequent diversion.
IndiGo’s Response
IndiGo responded to the uproar, citing “operational reasons” for the delay and expressing regret for any discomfort caused to passengers. The airline clarified that such delays are sometimes beyond its control and emphasized its commitment to passenger well-being.
Flight Diversion
The flight eventually landed in Mumbai at 05:12 am on Monday due to low visibility conditions in Delhi. IndiGo issued an apology and assured customers that an investigation into the incident was underway. The airline acknowledged the delay’s impact on passengers and sought understanding.
Airport Clarification
Chhatrapati Shivaji Maharaj International Airport, where the incident occurred, clarified that the delay was due to “unfavorable weather conditions.” Passengers’ frustration led to a chaotic situation upon disembarkation, requiring intervention from airport authorities.
IndiGo’s History of Flight Delays
This incident is not the first time IndiGo faced public scrutiny over flight delays. Past incidents, including a physical altercation between a passenger and a pilot, fueled concerns about the airline’s punctuality and customer service.
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